How many times in your career did you receive real constructive feedback ? I don’t know about you, but for me this kind of information was most of the time absent. Nevertheless, feedback is one of the most important communication… Read More ›
Team Service Desk
Getting rid of lingering Service Desk tickets
Incident management uses a simplified process in ITIL 4. In this article we dig a little deeper in the possibilities you have to meaningfully close a ticket. Moreover, we offer you an acceptable outcome to get rid of all these… Read More ›
State your principles
Put together the team’s principles During your activities as a Service Desk Manager, you start to know the basic human behaviors that drive your team’s success. It is important to identify them as they may seem obvious and not more… Read More ›
Service Desk Management 