How many times in your career did you receive real constructive feedback ? I don’t know about you, but for me this kind of information was most of the time absent. Nevertheless, feedback is one of the most important communication… Read More ›
Team Lead
Your book of success
For many people, a typical day at the IT Service Desk probably goes by without notice. Moreover, the Service Desk team barely thinks of all the good things it achieves every day. Solving people’s problems is often considered as its… Read More ›
The Ringelmann effect
Do you also raise your eyebrows now and then when people are talking about “leveraging” resources, manpower to be specific ? Or when people becoming ecstatic of emerging “synergies” when combining activities, functions, and so on ? If so, continue… Read More ›
Service Desk Management 